Support is on hand to help with account-related enquiries, technical issues, payments and withdrawals, or questions about bonus balance, free spins and active promotions. Our team can assist with gameplay and billing queries for slots, live casino and live betting, and provide information on featured games and recent wins. For verification, account help or general feedback contact us and we’ll respond through live chat, email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies usually within a few hours) |
| General enquiries | [email protected] (payments, billing and policy questions; typical reply within one business day) |
| Affiliate enquiries | [email protected] (partner programmes, commissions, tracking and reports; response within 48 hours) |
| Phone | +44 20 7632 4821 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. For fastest handling, please email [email protected] with a clear subject line and all up-to-date contact details, including your full name and account ID. Missing or unclear information may cause delays, so double-check attachments before sending.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, and simple account or payment questions are often resolved faster. More complex cases, such as identity verification, disputed transactions or technical investigations, may take longer depending on the checks required. We will keep you informed throughout the process and update you as progress is made.
Feedback
We'd love your feedback. Share suggestions, ideas or report issues to help us improve the site. Every message is carefully reviewed by our team and used to refine features, fix bugs and improve the overall user experience. Use the contact form or live chat to send your thoughts, we read all comments and consider them when planning updates.